Terms & Conditions
Our aim is for you to be totally happy with our service. Please be aware that your use of the Site constitutes your agreement to adhere to the terms and conditions set out below. These conditions may be subject to change at any time and without notice. It is your responsibility to check the conditions regularly before ordering from us in case there are any changes.
Should you have any questions relating to the terms of use, please contact our customer service team who will be more than happy to help you.
Should you have any questions relating to the terms of use, please contact our customer service team who will be more than happy to help you.
GENERAL INFORMATION
lucaandrosa.com is the UK website of Luca and Rosa Limited. These conditions apply between you and Luca and Rosa Limited. The conditions do not affect the rights you may have under any relevant statutory law.
Site Transactions
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel any order placed by you in person, per address or per order. This may include orders placed under the same account, payment details or the same shipping/billing address. In the event we make such changes or cancel an order, we will make every attempt to contact you. Please note this will be via the email or phone number which was provided at the time the order was placed. You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer service team immediately.
Use of the Site
Some features available on this Site require registration. By registering with this Site you agree to provide accurate, true, current and complete information about yourself and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
Personal Information submitted through the Site
Your submission of personal information through the Site is governed by our privacy policy, which can be found by clicking on the “Privacy Policy” link located in the footer section of the Site.
Site Contents
The content and images of this site including photography, designs, logos and text are the copyright of Luca and Rosa. All rights are reserved.
Unless otherwise stated, all content (The Content) on this Site, including without limitation text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software is the exclusive property of and owned by Luca and Rosa Limited. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. The Content of this Site and the Site as a whole, are intended for your sole, non-commercial use.
You may download or copy the Content and other downloadable material displayed on the Site for your personal use only. No right, title or interest in any downloadable Content is transferred to you as a result of any such downloading or copying. You must not reproduce (except as described above) publish, transmit, distribute, modify, sell or exploit in any way any of the Content or Site.
User Comments, Feedback and Other Submissions
We welcome your feedback about our Site. All comments, feedback, suggestions, ideas, and other comments submitted or offered to Luca and Rosa on this Site shall be and remain the property of Luca and Rosa.
Site Transactions
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel any order placed by you in person, per address or per order. This may include orders placed under the same account, payment details or the same shipping/billing address. In the event we make such changes or cancel an order, we will make every attempt to contact you. Please note this will be via the email or phone number which was provided at the time the order was placed. You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer service team immediately.
Use of the Site
Some features available on this Site require registration. By registering with this Site you agree to provide accurate, true, current and complete information about yourself and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
Personal Information submitted through the Site
Your submission of personal information through the Site is governed by our privacy policy, which can be found by clicking on the “Privacy Policy” link located in the footer section of the Site.
Site Contents
The content and images of this site including photography, designs, logos and text are the copyright of Luca and Rosa. All rights are reserved.
Unless otherwise stated, all content (The Content) on this Site, including without limitation text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software is the exclusive property of and owned by Luca and Rosa Limited. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. The Content of this Site and the Site as a whole, are intended for your sole, non-commercial use.
You may download or copy the Content and other downloadable material displayed on the Site for your personal use only. No right, title or interest in any downloadable Content is transferred to you as a result of any such downloading or copying. You must not reproduce (except as described above) publish, transmit, distribute, modify, sell or exploit in any way any of the Content or Site.
User Comments, Feedback and Other Submissions
We welcome your feedback about our Site. All comments, feedback, suggestions, ideas, and other comments submitted or offered to Luca and Rosa on this Site shall be and remain the property of Luca and Rosa.
Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material.
We accept payment with PayPal, debit and credit cards shown above and with JoJo Maman Bébé gift cards. Specific terms and conditions apply to the sale and use of our gift cards. Please refer to the gift card section of our website for full details.
PAYMENTS
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Your credit card will be charged for the full amount of your order at point of order confirmation. If you have out of stock items on your order that are not fulfilled within 28 days, we will contact you via the email or phone number held on your account to discuss refunding the outstanding order or your acceptance to wait for further stock.
Vat
Currently, there is no UK VAT on children's wear, however VAT is applicable to bedding items such as duvet sets, sheets and blankets.
PayPal
Please note for all orders placed with PayPal, payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our product. However, the actual colour you see will depend on the resolution of your computer. We cannot guarantee that the colour, texture or detail of the product will be accurate as that displayed by your computer.
Product Availability
We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale on the Site may not be available in all sizes and colours, including when the product has been marked down.
Content & Copyright
We have made every effort to ensure that the information provided on the Luca and Rosa website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
Product Availability
We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale on the Site may not be available in all sizes and colours, including when the product has been marked down.
Content & Copyright
We have made every effort to ensure that the information provided on the Luca and Rosa website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
LEGAL INFORMATION
Orders
When placing an order with Luca and Rosa, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.
We reserve the right to suspend the use of the website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order for any reason within the 14 days cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation periods ends at the end of 14 days beginning on the day after you (or your representative) receive your goods. If your goods are sent separately, then this period extends to 14 days after you receive the last of the goods.
If you cancel you will receive a refund of the cost of the goods and any delivery charge levied. If you selected an enhanced delivery method, please note these charges will not be refunded if the normal delivery method was free of charge.
If you wish to cancel your order it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at hello@lucaandrosa.com. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.
Disclaimers
When placing an order with Luca and Rosa, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.
We reserve the right to suspend the use of the website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order for any reason within the 14 days cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation periods ends at the end of 14 days beginning on the day after you (or your representative) receive your goods. If your goods are sent separately, then this period extends to 14 days after you receive the last of the goods.
If you cancel you will receive a refund of the cost of the goods and any delivery charge levied. If you selected an enhanced delivery method, please note these charges will not be refunded if the normal delivery method was free of charge.
If you wish to cancel your order it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at hello@lucaandrosa.com. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.
Disclaimers
Your use of this site is at your sole risk. The site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Luca and Rosa expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the site are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the site will be uninterrupted or error-free; that the site will be secure; that the site or the server that make the site available will be virus-free; or that information on the site will be complete, accurate or timely. If you download any materials from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from Luca and Rosa or through or from the site shall create any warranty of any kind.
If you have any questions or comments about these Terms of Use or this site, please contact us by email at hello@lucaandrosa.com