FAQ's

WHO ARE LUCA AND ROSA?
Luca and Rosa are the cherished children of the brand founder and both share her love of cosying up at home. Luca is 4 and Rosa is 1!

WHERE ARE YOUR PRODUCTS MADE?
Our irresistible pieces are ethically made by our trusted supplier in India who has extensive manufacturing experience with prestigious UK retailers.

HOW DO I PLACE AN ORDER?
Simply select the style and size required and add to your basket. Then follow the simple steps to complete your purchase.

ARE ITEMS IN MY BASKET RESERVED?
Items selected are not reserved until checkout has been completed which means that up to the point of completion, they can still be purchased by other customers.

HOW WILL MY ORDER BE DELIVERED?
All orders are sent by Royal Mail Signed For. Please get in touch if you would like to arrange an alternative form of delivery: hello@lucaandrosa.com and we will try our very best to accommodate your request.

WHAT IS YOUR RETURNS POLICY?
You have 14 days from the arrival of your item to change your mind and send back to us for a refund (minus postage). Please contact hello@lucaandrosa.com to arrange. Please ensure that items are returned in the same condition - unworn and unwashed, with the original labels intact. If items are returned to us and show signs of wear or damage they will be returned back to you. If a set was purchased, please ensure all the items within the set are returned together, otherwise a refund cannot be issued. You can find more details here

DO YOU OFFER EXCHANGES?
Yes, please contact us at hello@lucaandrosa.com to let us know which item you would like to exchange for. We will process the exchange if we have the requested product in stock. Should your chosen item be out of stock, we will contact you to organise a refund by the original payment method. As above, items must be returned to us in the same condition they were received.

WHAT HAPPENS IF MY ITEM IS FAULTY?
In the rare instance that your item may reach you with a fault, please contact us immediately at hello@lucaandrosa.com.

I WOULD LIKE TO STOCK YOUR PRODUCTS IN MY SHOP, DO YOU OFFER WHOLESALE?
We do offer wholesale, yes. Please contact us to discuss at hello@lucaandrosa.com or you can reach us on the number provided on our "Get in Touch" page.

CAN I FEATURE YOUR PRODUCTS IN MY BLOG? DO YOU OFFER FREE SAMPLES?
We are happy to collaborate with bloggers, please email us at hello@lucaandrosa.com.

WHAT WASHING INSTRUCTIONS DO YOU RECOMMEND?
All our products are printed or dyed to the highest quality standards. We strongly suggest washing at 30•C because it is kinder to the environment and will retain our print vibrancy for longer. We don't recommend using bleach or harsh chemicals. Please line dry or tumble-dry on a low setting and iron on a medium heat.